Service Philosophy

Introduction

Harris & Porter's service philosophy is based on service excellence underpinned by customer focus, professionalism, commercial awareness innovation and shared values. We genuinely seek to 'add value' through our appointment.

Customer Focus

We are a 'customer driven' organisation and our primary focus is to align our professional services as closely as possible with the needs of our clients. We always seek to utilise our 'best practice' knowledge, experience, commercial and cost management skills for the benefit of our clients. We also invest considerable time and effort in understanding our clients' broader corporate objectives and specific operational requirements.

Professionalism

Harris & Porter aspire to the highest standards of professionalism in terms of approach, standards and ethics and seek to uphold these with full cognisance of the modern commercial world and commercial pressures. Increasingly, we find our employees working in or closely with client organisations and it is part of the Harris & Porter recruitment strategy that we only recruit competent personnel with the requisite levels of interpersonal and communication skills to enable them to thrive in a client's environment.

Commercial Awareness

We have 'leading edge' experience in providing management and cost services to clients in a wide spectrum of industry sectors and appreciate the commercial pressures under which our clients operate. We fully understand the need to secure cost competitive advantage and can bring to bear significant commercial experience on our clients' projects. We always strive to obtain 'best value' for money for our clients.

Innovation

We actively seek to engage in learning forums and new ideas in the industry which help to keep us abreast of best practice. Our culture encourages our own professional employees to identify and highlight ways in which service delivery can be improved. Extensive cross contacts within our own industry, coupled with our direct experience with our own 'blue chip' clients, enable us to share and contribute new knowledge and systems and offer innovative ideas to all our clients.

Shared Values

Harris & Porter's core values include: loyalty, professionalism, openness, integrity and friendliness. These values are both inward and outward facing.